Contact Center Analytics

Contact Center Analytics Solution

Shoubii provides a data warehousing and contact center analytics solution which helps customers make critical business decisions. Our contact center analytics team uses a variety of methodologies and processes to collect, classify, analyze, and interpret data to uncover patterns, anomalies, and critical factors and relationships, ultimately leading to new insights for informed decision-making. Some of the reporting tools that Shoubii has expertise in include Tableau, Qlik, Business Objects, Microsoft BI, Informatica and Alteryx.